Heaven Homes – Pet Waste Removal Division
(a service of Heaven Homes LLC)
How do I pay?
When you sign up for service using our online sign-up / instant quote form, you will be asked to enter your debit or credit card information directly into our secure payment form.
- Your card details are stored securely by our payment processor.
- We do not store full card numbers on our own servers.
- Once your account is created, we will automatically bill your card according to your service plan and billing schedule.
- You will receive invoices and receipts by email for your records. If you ever need copies of past invoices, you can request them by email, text, or phone and we will resend them.
We do not use a client portal at this time; all billing is managed internally, and documentation is provided to you by email upon each charge.
Note:
Your sign-up form, including valid card information, must be completed before our technician arrives for the first visit. If payment details are not on file when we arrive, we will attempt to call and knock at the door. If we cannot reach you, your cleanup will be moved to the next available date. Depending on route capacity and time of year, this may be several weeks out.
If you need help with the sign-up form or updating your card information, you can contact us at (618) 713-0562, and we will assist you.
Do you bill monthly?
Yes. For recurring service, billing takes place on the 1st of each month, in advance, for that month’s scheduled visits.
Payment for initial cleanups or one-time services is due on the day the cleanup is performed.
Note:
If you sign up for bi-weekly or once-a-month service, you will be billed for the following month’s visits on the day of your initial cleanup.
Note:
If you enroll in recurring service, your first invoice will include:
- The initial cleanup chargen, and
- The remaining visits for the current month (excluding any free promotional visit, if applicable).
Your next payment will then be due on the 1st of the following month.
If payment is not received before your first scheduled cleanup of the month, you will be temporarily removed from the route until payment is processed.
Monthly service fees are non-refundable. If you choose to cancel mid-month, we are happy to continue cleaning for the remainder of the period you have already paid for, if needed.
Heaven Homes – Pet Waste Removal Division uses the information we collect to operate our business, improve performance, and continue delivering reliable, 5-star service. By accepting these terms and conditions, you grant Heaven Homes – Pet Waste Removal Division permission to use collected data for advertising and marketing, which may include sending promotional messages, targeted ads, and relevant offers.
What time will you be at my home?
Due to routing efficiency and the number of yards we service, we cannot guarantee an exact time on your scoop day. Routes are constantly adjusted to keep travel time low and rates fair for our clients.
Our service routes typically run from about 7:00 AM until dusk.
You will receive a text message when we are on the way, usually about 60 minutes before arrival. If your property is at the very beginning of our route, you may receive a 15–30 minute notice so we don’t disturb you too early in the morning.
Your scoop day will generally be on the same day each week. If we ever need to change your regular service day, we will notify you in advance.
Do I have to be home when you clean?
No. You do not need to be home for us to perform the service. We only ask that:
- The gate is unlocked or accessible, and
- Any specific access instructions have been clearly communicated to us (by text, email, or phone).
We can usually work safely with your dogs in the yard as long as they are friendly and non-aggressive. Our team truly loves animals – that’s part of why this pet waste removal division exists.
After each cleanup, we will securely close your gate and may send a confirmation (such as a note or photo) so you know we were there and left your yard secure.
Note:
If our staff has never met your dogs before and you are home, please let the technician know ahead of time that you plan to let them out for an introduction. We want to avoid startling your pets or our staff.
What happens if my service day falls on a holiday?
If your regular service day lands on a major holiday, we will skip that week’s visit and perform a double cleanup the following week to account for the two weeks of accumulated waste.
You will still be charged for that service, as the extra time and volume are equivalent to two standard weekly visits.
Do you disinfect your equipment?
Yes. We disinfect our tools and equipment after each yard using an appropriate kennel-grade disinfectant to help prevent the spread of germs and diseases between properties.
Either party may terminate service at any time.
Message and data rates may apply. Message frequency may vary.
By starting service with Heaven Homes – Pet Waste Removal Division, both parties agree to the above terms and responsibilities.
Privacy Policy
Protecting your personal information is a priority for us. This Privacy Policy applies to Heaven Homes – Pet Waste Removal Division, operated by Heaven Homes LLC, and to our website (referred to collectively as “Heaven Homes – Pet Waste Removal Division,” “we,” or “our”). By using our website or services, you agree to the data practices described in this statement.
Collection of Your Personal Information
To provide and improve our services, we may collect personally identifiable information, such as:
- First and last name
- Mailing and physical address
- Email address
- Phone number
- Information about your property (gate locations, areas to be cleaned, access notes)
- Information about your pets (names, birthdays, special notes, etc.)
If you purchase our services, we will collect billing and payment information (such as credit/debit card details) in order to process your transaction.
We may also collect non-identifying demographic information, such as:
- Age range
- Gender
- General household income range
- General location or service area
If you post personal or sensitive information in public spaces (such as social media comments or public reviews), that information may be read, collected, and used by others.
We do not collect personal information unless you voluntarily provide it. You may be required to share certain information when you:
- Request a quote or schedule service
- Complete the online sign-up form (including payment details)
- Create or update a customer profile in our system
- Enter a promotion, giveaway, or contest
- Sign up for special offers or newsletters
- Communicate with us by email, text, phone, or contact form
- Submit payment for services
We use this information mainly to provide the services you request, manage your account, and improve our operations. We may also gather additional personal or non-personal information in the future to improve our services and user experience.
Use of Your Personal Information
We use your information to:
- Deliver the services you have requested
- Manage billing, invoicing, and payments
- Communicate about appointments, schedule changes, and service updates
We may also use your contact details to inform you about additional services, promotions, or offers from:
- Heaven Homes – Pet Waste Removal Division, and/or
- Heaven Homes LLC
Sharing Information with Third Parties
We do not sell, rent, or lease customer lists to third parties.
We may share limited information with:
- Trusted vendors who help us send emails, texts, or mail
- Payment processors
- Customer support and routing tools
- Delivery or logistics providers
These partners are only allowed to use your information to provide services to us and must keep your data confidential.
We may disclose your personal information, without notice, if required by law or in good faith when necessary to:
- Comply with legal obligations or processes
- Protect and defend the rights or property of Heaven Homes LLC
- Act under urgent circumstances to protect user or public safety
We may use your data on third-party advertising platforms (e.g., Google Ads, Facebook Ads, other marketing channels) and may conduct surveys using third-party tools.
Opt-Out of Disclosure of Personal Information to Third Parties
Where laws such as the California Consumer Privacy Act (CCPA) or similar regulations apply, you may have the right to:
- Know what categories of personal information are shared for business purposes
- Opt out of certain kinds of data sharing
If you choose to opt out, we will stop sharing your personal information for those purposes unless you later give clear consent.
To opt out, contact us at:
Email: heavenhomesmurphysboro@gmail.com
Tracking User Behavior
We may track which pages on our website are visited, and how users interact with them, to understand which services and content are most popular and to improve our site and advertising.
Automatically Collected Information
We may automatically collect technical data such as:
- IP address
- Browser type
- Domain name
- Access times
- Referring website addresses
We use this information to operate the site, maintain service quality, and generate general usage statistics.
Use of Cookies
Our website may use “cookies” to improve and personalize your experience. Cookies:
- Are small text files stored on your device
- Cannot run programs or install viruses
- Are unique to you and readable only by the issuing domain
They help us:
- Remember your preferences
- Simplify repeated data entry
- Provide a more convenient, customized experience on return visits
You can choose to accept or decline cookies in your browser settings. If you decline cookies, some website features may not work fully.
Links to Other Websites
Our website may link to other sites. We are not responsible for the content or privacy practices of those external websites. We encourage you to review their privacy policies.
Security of Your Personal Information
We use reasonable safeguards to help protect your personal information against unauthorized access, use, or disclosure, including:
- Encryption such as SSL for sensitive transmissions (e.g., card data)
- Technical and organizational security measures
However, no online system is 100% secure. By using our site, you acknowledge that:
- There are inherent risks and limitations in internet security beyond our control
- We cannot guarantee complete security, integrity, or confidentiality of data transmitted between you and us
Right to Deletion
Where required by law and subject to certain exceptions, you may request that we:
- Delete your personal information from our records; and
- Instruct our service providers to delete it from their records.
We may deny deletion requests if the information is needed to:
- Complete a transaction or provide services you requested
- Detect, prevent, or respond to fraud or security incidents
- Fix errors that affect functionality
- Exercise or protect legal rights or comply with legal obligations
- Use the information internally in a lawful manner consistent with your relationship with us
Children Under Thirteen
We do not knowingly collect personal information from children under 13 years old. If you are under 13, you must have a parent or guardian’s permission to use this website and our services.
Opt-Out & Unsubscribe from Third-Party Communications
You can opt out of receiving certain communications from third-party partners by:
- Emailing heavenhomesmurphysboro@gmail.com
- Replying “STOP” to applicable SMS messages
Email Communications
We may email you about:
- Service confirmations and reminders
- Important service notices or changes
- Promotions, offers, or surveys
You can unsubscribe from marketing and promotional emails at any time by clicking the “Unsubscribe” link in those messages.
SMS / Text Communications
If you provide your phone number when requesting a quote or service, you agree that we may send calls or text messages, including automated and marketing messages.
You may opt out at any time by replying “STOP” to our text messages, or by emailing heavenhomesmurphysboro@gmail.com to be removed.
We may text you regarding:
- Appointment confirmations and reminders
- Route updates or delays
- Promotional offers, announcements, or surveys
External Data Storage
We may store your data on secure servers operated by third-party hosting providers under contract with us.
Changes to This Policy
We may update this Privacy Policy from time to time. When changes are significant, we will:
- Update the “Effective Date” below
- Post a notice on our website and/or
- Notify you via the primary email address on file
Your continued use of our website or services after changes take effect means you accept the updated policy.
Contact Information
If you have questions or concerns about this Privacy Policy, or believe we have not complied with it, please contact:
Heaven Homes – Pet Waste Removal Division / Heaven Homes LLC
1010–1012 N 14th Street
Murphysboro, Illinois 62966
Email: heavenhomesmurphysboro@gmail.com
Phone: (618) 713-0562
Effective as of: November 1, 2025